Our 30 Day Money Back Guarantee
We take pride in our products and our customer service. For that reason your satisfaction is our highest priority. At checkout please double check your order to be sure that you have selected the correct product, or call and speak to one of our customer service team members if you are unsure. If you would like to return your product you have 30 days to do so. Items must be in new condition and contain the original box and packaging materials that were shipped to you. if you are getting indoor setup or white glove service, we advise you to instruct the delivery person to give you the boxes so you can keep them. Customers are responsible for any and all shipping charges incurred. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the original shipping charge to ship it to you and less our original 3% credit card processing fee we were charged at the time of purchase. White Glove delivery is a service and is therefore non-refundable. Refurbished, Factory Certified and Open Box items are sold as is, and are not eligible for a return. We reserve the right to charge up to a 15% restocking fee on Inada, OHCO, Panasonic, D.Core, and Positive Posture products.
I Want To Return My Purchase – What do I do?
The return process is simple. Just contact a MassageChairPlanet.com customer service team member to receive your Return Authorization (RA) number. Your customer service team member will provide you with the address of where to ship your item back to. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Everything that came with the chair needs to be returned (ie. Remote control, blank warranty card, owner's manual, etc) or additional fees will be deducted to cover these costs. Products returned damaged after inspected will not be accepted.