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Deciding Between Curbside & White-Glove Delivery

The Choice May Be Simpler Than You Thought

While you’ve likely heard and seen the delivery options before, you might not be aware of what really sets them apart and which one would be best for your needs. That’s where we come in. We’re here to tell you all about these delivery options so that you can make an educated decision on which one is the best for you.

Shipping Options 101

Here at MassageChairPlanet.com, we offer curbside and White-Glove delivery options. What exactly does that mean? Curbside typically means dropping off your new massage chair at your carport or front entrance. While it may sound like it is literally going to the curb, we should be able to have your chair delivered near your door unless unforeseen circumstances prevent the delivery team from doing so.

This method is provided for free to all our customers. 

White-Glove delivery is a service offered where our delivery team will bring the chair into the exact room and spot you want it to be, assemble it, do a test-run with you, and if you want, take away any trash left behind. It is still your responsibility to determine if the chair is working as it should and there isn’t any damage, but the team will do everything they can to help you get it set up and ready to go.

How Do You Know What You Need?

We often get asked whether White-Glove is needed in a particular situation because it is an additional charge ($199). Many customers want to make sure it is worth the money. 

After working with customers for years, we’ve learned that there are definitely things that you should consider when you’re choosing a delivery option, and often it will be affected by your experience with these chairs and your physical capabilities. Here are our tips:

Choosing Between Curbside & White-Glove

  1. If you are unable to lift up to and over 200 lbs and do not have assistance or a tool like a dolly to help you do so, white glove delivery might be the better option for you as massage chairs often weigh around 250 lbs if not more.
  2. White-Glove delivery is the better option if you don’t feel comfortable assembling your new chair and don’t have someone you can call who does. Some assembly is more straightforward than others, but you should always prepare for there to be a decent amount of work required if you’re opting for curbside delivery.
  3. If you’re familiar with massage chair assembly and feel comfortable moving the chair around your home, you can certainly choose curbside. If you’ve injured yourself, are sick, or otherwise physically limited, then White-Glove is the better option. 

More Things to Consider

Here are a few more things to consider when dealing with the massage chair shipping/delivery.

  • It is very possible that the team providing the white-glove service and assembling your chair have never done so before. They might be heavily relying on the owner’s manual.
  • You may be able to work with the delivery team if you can assemble the chair yourself and just need it moved into the right spot. You can also try to borrow or rent a dolly or invite a friend over for pizza so that you’ll have the extra muscle needed.
  • Lifting the chair out of the box will also require a decent amount of work. This is where a friend can be really helpful if you don’t opt for White-Glove.
  • Some chairs are very easy to put together and all you need to do is zip on some pieces or attach armrests. In the case of newer and more complex massage chairs, however, they typically come in several boxes. Typically one for the body of the chair with one or more for the arms and ottoman. These can be more challenging and time-consuming to assemble.
  • Our sales team should be able to help you determine how difficult it will be to put a particular chair together if you want to try and opt for curbside delivery. Additionally, there are electronic components, so if that doesn’t seem like something you can handle allow the White-Glove team to assist you.
  • On the off-chance that you think you might be returning the chair, keep the original packaging until you’re sure that you’re keeping the chair. This goes for White-Glove or curbside. When returning a chair, that original packaging is required or you might incur an additional fee. For more about the return policy, click here

With this information in hand, we hope that making the decision between curbside and White-Glove has become a bit easier. If you have any questions about our delivery options, be sure to check out our shipping policy page here. You can also give us a call, email us at info@massagechairplanet.com, or reach out through the LiveChat on our website.

We want to make sure that your purchase process is as easy and successful as possible, so don’t hesitate to reach out to us if you have any issues or need help. Our team of sales experts is ready to help you with any questions or concerns you might have.

Learning Center - Manufacturer's vs. Extended Warranties

learning center manufacturer vs extended warranties

Massage chair warranties are there to protect your investment, but what is the difference between the one that comes from the manufacturer and the extended warranty?

The warranty of a massage chair usually covers parts and labor, but the length of a warranty can differ from manufacturer to manufacturer. Most warranties can be extended up to five years. We provide an extended warranty that can be purchased separately and on some chairs is available for no charge.

So what do most manufacturer warranties cover?

Manufacturer Warranties

Let’s take the Osaki warranty as an example. Osaki's 3-year "Rock Solid" Limited Warranty is included with the purchase of any Osaki massage chair, and it’s one of the most comprehensive warranties. 

Osaki guarantees that your qualified product will be replaced or repaired, whichever they choose, without cost to you, should it be deemed defective because of faulty parts, workmanship, or structural defects during the first three years of ownership, excluding specific limitations. 

This is a standard layout, though some massage chair manufacturers only replace or repair the chair during the first year. You’ll have to look closely at the warranty of each manufacturer.

The Osaki warranty includes parts costs and labor costs for the first year at no cost to the customer. This is also standard. Parts costs covered during the second year at no cost to the customer. The structural framework carries an additional one year of warranty time for a total of three years.

The Osaki warranty does not include any shipping expenses incurred, normal wear and tear including Velcro or zipper malfunction, or tears in any fabric covering by abuse. Again this is typical for most warranties.

Most warranties won’t cover physical product damage, whether intentional, accidental, or due to neglect, including stains, fluid spills, mold, water damage, animal damage, cuts, or burns. It also won’t cover if the chair is otherwise unsanitary, damaged, or soiled.

Extended Warranty

Our Extended Warranty Plan is operated through Guardian. Guardian is a leading provider of furniture protection plans and offers a 5-Year Extended Plan that runs at the same time as your manufacturer’s warranty and starts from the date of purchase.

Guardian understands that accidents happen, and their plan protects your chair from many of accidents that aren’t covered under the manufacturer’s warranty. Premium coverage is available for fabric, leather, and wood furniture, including things like food or beverage stains,

stains caused by crayons, grease, ballpoint pen ink, or cosmetics, rips, tears, burns, or punctures.

With a warranty like Osaki’s the breakdown of extended coverage is like this: Osaki cover three years parts, and then Guardian covers them for an additional two years, and Osaki covers one year labor, then Guardian covers an additional four years.

Guardian recognizes that customers want to protect their investment and maintain the beautiful appearance of their new furniture as long as possible. Guardian's Furniture Protection Plans give you peace of mind for years to come.

If you have any questions about an Extended Warranty option, don’t hesitate to reach out. We’re available over the phone or through email at info@massagechairplanet.com . We offer Extended Warranties and financing so that you can take home your own piece of luxury without breaking the bank.

For more help when you're purchasing a massage chair, check out the Massage Chair Buying Guide.



Need help finding the Perfect Massage Chair? Use our Massage Chair Tool

In-Home Trial Offers

90-Day In-Home Trial

Buy with confidence knowing that your investment is backed by our 90-day in-home trial guarantee. If you are not satisfied with your massage chair, simply return it for a refund or exchange it for a different chair. You only have to pay return shipping of $495(no hidden fees). See return requirements below to learn about the return process.

Promotion Benefits:

  1. Return window extended from 30 days to 90 days from the date you received your massage chair. Just contact us and we’ll send a truck to pick up your chair (see return requirements below)
  2. 0% Financing available for up to 60 months
  3. No credit card fees on return (even though we may be charged)
  4. Receive a full refund, minus $495 for shipping.
  5. No restocking or hidden fees (see return requirement details)
  6. Cannot combine with other offers (Trade-in, $500 fly into Vegas, Or Price Match Requests)

30-Day In-Home Trial

Buy with confidence knowing that your investment is backed by our 30-day 100% risk-free in-home trial guarantee. If you are not satisfied with your massage chair, simply return it for a refund or exchange it for a different chair. You only have to pay return shipping of $495(no hidden fees). See return requirements below to learn about the return process.

Promotion Benefits:

  1. The return window is 30 days from the date you received your massage chair. Just contact us and we’ll send a truck to pick up your chair (see return requirements below)
  2. 0% Financing available for up to 60 months
  3. No credit card fees on return (even though we may be charged)
  4. Receive a full refund, minus $495 for shipping.
  5. No restocking or hidden fees (see return requirement details)
  6. Cannot combine with other offers (Trade-in, $500 fly into Vegas, Or Price Match Requests)

Important Details

If you are unhappy with your Massage Chair and would like to return it, simply obtain an RMA (Return Merchandise Authorization) number. To request one, please submit a ticket here. We do not accept return shipments without an RMA number.

Return Requirements

    1. The Chair must be in new condition (no scratches, scuffs, or damages) and contain the original box, packing materials, and instruction manuals / accessories that were shipped to you.
      1. If you are getting indoor setup or white glove delivery, we strongly recommend you instruct the delivery person to give you the boxes so you can keep them. A $325 fee will be deducted from your refund to package and box the chair up if you are unable to, or did not keep the original materials. This is separate and in addition to the $495 to ship the chair back to our warehouse.
      2. The Chair must be returned with no damages and all included accessories & packaging to qualify for the full refund minus $495 for return shipping.
      3. Return eligibility window is up to 90 days after your chair was delivered to you
      4. Upgrades like White glove Delivery are non refundable as this is an additional service. If we promoted FREE White glove delivery with your chair and you decide to return it, we will deduct $199 which is our cost to perform this added service
      5. Complete your Return Merchandise Authorization (RMA) here
      6. We know your body needs 30 days to get used to a massage chair. You must have the chair for a minimum of 30 days before requesting a return or exchange.

Exchanges

At MassageChairPlanet, our goal is to make sure the chair you purchase from us is the chair you'll love for years to come, even if it’s not the first chair you order. If you would like to exchange your chair for another model, we will do our best to minimize the return costs of your first chair, which could mean picking up the chair at the same time we deliver your new one. Please discuss this option with us before completing an RMA.

If you have any questions please call us at 888-346-3220

Massage Chair Trade-In Program

Massage chairs are designed to last many years, but they do have a shelf life. If your massage chair is in need of replacing we offer a trade-in program that can help save big on your next massage chair purchase.

So how does the trade in process work?

 

tell us about your chair

Tell Us About Your Massage Chair

 Tell us your massage chair's specific features, the model's details, and the current condition.

get your instant offer


Get a Cash Offer

Find out what you can get for your massage chair today. Offers are good for three business days.

 



Use Cash Offer as Trade-in Credit

The offer amount is good to trade it in for a new model of your choice

 

 

Enjoy Your New Massage Chair

Get your massage chair delivered and start enjoying the incredible benefits of modern massage chairs.



We have created a system where any and all massage chairs have a store credit value, even if the chair is broken or not functional. This way, you can get back to enjoying a massage chair if yours is no longer in commission. 

 

60 Second Trade-in Form

Simply take 60 seconds to fill out our easy to use massage chair trade-in form, and one of our staff members will be in touch very quickly.

Used Massage Chairs

Our used massage chairs sell out quickly, so if we don’t currently have any check out the floor models category and see what sort of deals we have on our showroom floor that can help you save money.