A massage chair is a substantial investment—and one containing motors, rollers, airbags, circuit boards, sensors, remotes and numerous moving parts. That makes the manufacturer’s warranty more important than it would be for an ordinary recliner.

Unfortunately, massage chair warranties can be confusing. A manufacturer may advertise a “five-year warranty,” but that does not necessarily mean five years of free parts, labor and in-home repairs. Labor may end after the first year, parts may continue for several additional years, and the final portion may cover only the chair’s structural frame.

In this 2026 comparison, we examine the standard residential warranties offered by four major massage chair brands:

• Osaki

• Infinity

• Human Touch

• Luraco

We’ll explain what each warranty generally covers, where the differences matter and which questions you should ask before purchasing.

Important: Warranty terms can vary by model, purchase date, retailer, location and intended use. Always verify the warranty shown on the specific product page and review the manufacturer’s current written terms before purchasing.

Quick Massage Chair Warranty Comparison

Brand	In-Home Labor	Parts Coverage	Structural Coverage	Key Advantage
Osaki	Typically 1 year	Typically 2 years	Up to 3 years on qualifying models	Solid entry-level coverage with optional extensions
Infinity	Typically 1 year	Typically 3 years	Typically 5 years	Strong standard parts and frame protection
Human Touch	Usually 1–3 years depending on model	Usually 2–3 years	Usually 3–5 years	Coverage is tailored to the product line
Luraco	3 years	5 years	Up to 5 years	Strongest standard in-home labor coverage in this comparison

The numbers above summarize typical residential coverage. They should not replace the written warranty for an individual chair.

What Does a Massage Chair Warranty Actually Cover?

Before comparing brands, it helps to understand the three main components of a massage chair warranty.

In-Home Service and Labor

Labor coverage pays for an authorized technician to diagnose or repair a covered manufacturing defect. When in-home service is included, the technician may be sent to the customer’s residence if remote troubleshooting cannot resolve the problem.

This is often the most valuable component of a warranty because massage chairs are large, heavy and difficult to transport.

A five-year frame warranty may sound impressive, but three years of in-home labor can potentially be more useful than five years of frame-only protection.

Parts Coverage

Parts coverage applies to covered components such as:

• Massage mechanisms

• Motors

• Air pumps

• Airbags

• Circuit boards

• Wiring

• Remotes and control systems

• Power supplies

• Other internal mechanical or electrical components

The manufacturer generally determines whether a particular failure qualifies as a manufacturing defect. Shipping charges for replacement parts may not always be included.

Structural Frame Coverage

Structural protection generally applies to the chair’s steel, welded or qualifying wood framework. It usually does not cover upholstery, foam, pillows, zippers, Velcro, cosmetic wear or ordinary deterioration.

Structural warranties are valuable, but frame failures are generally less common than problems involving electronic or mechanical components. This is why shoppers should compare labor and parts protection—not just the largest number printed in the warranty headline.

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Osaki Massage Chair Warranty

Most qualifying Osaki massage chairs are covered by a standard residential warranty administered through Titan Chair LLC or OTA World.

The commonly published standard coverage includes:

• Parts and labor during the first year

• Parts during the second year

• Structural framework coverage for up to three years on qualifying products

Osaki describes this as a three-year standard manufacturer’s warranty, but the type of coverage changes as the chair gets older. The entire three-year period should not be interpreted as three years of comprehensive in-home parts and labor.

Osaki Warranty Strengths

• Standard coverage is included with qualifying chairs

• First-year parts and labor protection

• Second-year parts protection

• Optional extended warranties may lengthen labor and parts coverage

• Large product selection across several price ranges

What to Watch For

Osaki warranties are generally non-transferable and intended for residential use. Common exclusions include:

• Commercial or corporate use

• Damage from power surges

• Unauthorized repairs or modifications

• Improper installation or maintenance

• Shipping or transportation damage

• Pet, liquid or environmental damage

• Normal wear involving upholstery, foam, stitching, Velcro or zippers

• Products purchased from unauthorized sellers

Structural coverage may also apply only to selected products, so shoppers should verify the exact terms for the chair being considered.

Best For

Osaki is a strong option for shoppers who want a broad selection of features and prices while retaining the option to purchase additional warranty protection.

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Infinity Massage Chair Warranty

Most qualifying residential Infinity massage chairs include the Infinity Care five-year limited warranty.

Standard Infinity Care coverage generally includes:

• One year of covered labor and in-home service when necessary

• Three years of no-cost replacement on covered parts

• Five years of structural-frame protection

• USA-based technical and customer support

This provides a strong balance between parts protection and structural coverage. The standard labor period is shorter than Luraco’s, but Infinity’s three-year parts coverage exceeds the typical standard protection offered with many Osaki models.

Infinity Warranty Strengths

• Three years of covered replacement parts

• Five years of structural-frame protection

• In-home service during the first year when authorized and necessary

• Established USA-based customer and technical support

• Optional Infinity Care Plus and Infinity Care Max coverage may extend comprehensive protection

Infinity Care Plus can provide three years of parts and labor on qualifying purchases, while Infinity Care Max can extend covered parts and labor for as long as five years. Availability and cost should be confirmed for the specific chair.

What to Watch For

After the labor period ends, customers may remain responsible for labor even when the needed part is covered. Infinity also states that customers may be responsible for shipping, duties or brokerage charges during portions of the parts or structural coverage periods.

Other common exclusions include:

• Unauthorized repairs

• Improper installation

• Commercial use under a residential warranty

• Electrical disturbances and power surges

• Damage from pets, liquids, insects or environmental conditions

• Normal upholstery wear

• Products purchased from unauthorized dealers

Best For

Infinity is an excellent choice for customers who want meaningful standard parts protection, a five-year structural warranty and the ability to upgrade to longer comprehensive coverage.

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Human Touch Massage Chair Warranty

Human Touch massage chairs do not all carry the same warranty. Coverage is assigned by product family and model.

That makes Human Touch more complicated to summarize—but it can also work in the shopper’s favor, especially on certain premium models.

Selected Premium Massage Chairs

Models such as the Super Novo family, Novo Flex and WholeBody ROVE commonly fall under a five-year limited warranty providing:

• One year of in-home service

• Three years of parts coverage

• Five years of structural coverage

Selected Zero Gravity Chairs

Certain models, including qualifying Gravis ZG and Circa ZG chairs, may include:

• Three years of in-home service

• Three years of parts coverage

• Five years of structural coverage

Selected WholeBody and Other Models

Models such as the WholeBody 7.1, WholeBody 8.0 and certain Perfect Chair products may carry a three-year limited warranty with:

• One year of in-home service

• Two years of parts coverage

• Three years of structural coverage

Because Human Touch assigns different warranty levels to different products, shoppers must check the exact model rather than relying on a single brand-wide number.

Human Touch Warranty Strengths

• Some premium and Zero Gravity models receive excellent coverage

• Selected ZG chairs include as much as three years of in-home service

• Premium massage chairs commonly receive three years of parts protection

• Clear model-by-model warranty schedule

• Established nationwide support program

What to Watch For

The biggest concern is simply variation. One Human Touch chair may include a 1/3/5 warranty, while another includes 1/2/3 coverage.

Human Touch warranties are also generally:

• Limited to the original purchaser

• Non-transferable

• Valid only on eligible purchases from Human Touch or an authorized retailer

• Different for factory-renewed and floor-model products

• Subject to separate rules for accessories and enhancements

Best For

Human Touch is especially attractive when the exact model carries one of the company’s stronger warranty tiers. Always compare coverage at the model level before making a decision.

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Luraco Massage Chair Warranty

Luraco massage chairs currently offer the strongest standard in-home labor protection among the four brands compared here.

For qualifying home-use purchases, Luraco’s published warranty generally includes:

• Three years of parts and in-home labor at no cost to the customer

• Two additional years of parts coverage

• Structural-frame protection extending through the five-year portion of the warranty

This means the standard warranty provides comprehensive parts and labor coverage for the first three years, followed by continued parts protection.

Luraco Warranty Strengths

• Three years of included in-home labor

• Five years of parts coverage

• Up to five years of structural protection

• Longer standard comprehensive coverage than most competing brands

• Optional two-year extended protection available for qualifying home-use purchases

Luraco’s extended warranty must generally be purchased within 90 days of the original chair purchase.

What to Watch For

Luraco’s warranty is non-transferable and applies to the original purchaser at the original location. Customers who move should contact Luraco for instructions.

Published exclusions include:

• Shipping expenses

• Normal wear involving upholstery or fabric

• Unauthorized repairs or alterations

• Electrical disturbances and power surges

• Damage from pets, insects, liquids, stains or mold

• Cosmetic changes

• Improper installation or operating conditions

• Certain display models

• Service calls where no covered problem is found

Luraco’s standard residential coverage also excludes Alaska, Hawaii, Puerto Rico and international sales.

Best For

Luraco is the strongest choice in this comparison for shoppers who place the greatest value on included in-home labor and long-term standard protection.

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Which Massage Chair Brand Has the Best Warranty?

There is no universal winner for every customer or model, but the comparison produces several clear conclusions.

Best Standard In-Home Labor Coverage: Luraco

Luraco’s three years of standard in-home labor and parts protection is the standout benefit in this comparison.

For shoppers concerned about potentially paying technician costs after the first year, Luraco provides the strongest standard reassurance.

Best Balance of Parts and Structural Protection: Infinity

Infinity’s standard combination of one year of labor, three years of parts and five years of structural coverage is competitive and easy to understand.

Infinity is especially compelling when an Infinity Care Plus or Max plan is available.

Best Model-Specific Coverage: Human Touch

Human Touch can offer excellent protection, but the answer depends heavily on the model.

Certain Zero Gravity chairs receive three years of service, three years of parts and five years of structural protection, while other models receive shorter terms.

Best Selection with Upgrade Flexibility: Osaki

Osaki provides a large assortment of massage chairs across many price levels. Its standard coverage is more modest, but optional warranty extensions may improve the protection period.

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What Massage Chair Warranties Usually Do Not Cover

Despite differences between brands, most massage chair warranties exclude many of the same situations.

Typical exclusions include:

• Normal upholstery wear, fading or pilling

• Torn fabric caused by use, pets or sharp objects

• Damage from liquids, food, stains or mold

• Dropped remotes or cracked screens

• Damage from electrical disturbances or power surges

• Unauthorized repairs or modifications

• Improper installation

• Failure to follow operating instructions

• Commercial use under a residential warranty

• Transportation or moving damage

• Products purchased from unauthorized sellers

• Cosmetic changes that do not affect operation

A surge protector is a relatively inexpensive way to protect the chair’s electronics, although it does not expand the manufacturer’s warranty or guarantee that every electrical claim will be covered.

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Seven Warranty Questions to Ask Before Buying

Before choosing a massage chair, ask the retailer these questions:

1. How many years of in-home labor are included?

2. How many years are replacement parts covered?

3. Who pays for shipping on replacement parts?

4. Does the warranty apply to this exact model?

5. Is the retailer authorized by the manufacturer?

6. Does moving the chair affect coverage?

7. What additional protection does an extended warranty provide?

The phrase “five-year warranty” is not enough. You need to know what is covered during each individual year.

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Does Buying from an Authorized Dealer Matter?

Yes. Each manufacturer reviewed here limits or excludes coverage for products purchased from unauthorized retailers.

Buying from an authorized massage chair dealer provides several important advantages:

• A valid manufacturer’s warranty

• Verifiable proof of purchase

• Assistance selecting the correct model

• Help understanding standard and extended coverage

• Support coordinating warranty service

• Access to legitimate parts and authorized technicians

A suspiciously low marketplace price may become much less attractive if the chair arrives without valid manufacturer support.

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Should You Buy an Extended Massage Chair Warranty?

An extended warranty may be worthwhile when:

• The chair contains advanced electronics or multiple massage mechanisms

• Labor coverage under the standard warranty ends after one year

• You plan to use the chair frequently

• The chair will be used by multiple household members

• You want predictable ownership costs

• In-home service is included in the extended plan

Before purchasing an extension, compare it with the standard warranty. Verify whether it adds labor, parts or both—and determine whether shipping and technician travel are included.

An extended plan that merely repeats existing structural coverage may offer limited value. A plan that extends in-home labor can be considerably more useful.

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Final Verdict

For standard residential warranty coverage in 2026:

• Luraco offers the strongest included in-home labor coverage.

• Infinity provides an excellent balance of parts and structural protection.

• Human Touch offers strong coverage on selected models, but requires careful model-by-model comparison.

• Osaki provides practical standard protection with a large product selection and optional warranty upgrades.

Warranty coverage should be part of the purchasing decision—but it should not be the only factor. Chair fit, massage quality, feature selection, service availability and the reputation of the authorized retailer are equally important.

At Massage Chair Planet, our specialists can help you compare massage chair features, model-specific warranties and available protection plans before you buy.

Contact us at 888-346-3220 or visit one of our showrooms to find a massage chair that fits your body, your budget and your expectations for long-term ownership.

Warranty information was reviewed in August 2026 using the manufacturers’ published terms. Coverage may change and may vary by model, location, purchase date and intended use. The manufacturer’s written warranty for the specific product controls.